Effective Date: July 31, 2026
Welcome to TorqueX Bikes (“TorqueX Bikes”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of https://torquexbike.com/, including the purchase of motorcycle spare parts, accessories, riding gear, lubricants, tools, and related products.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy. If you do not agree with these Terms, please do not use this website.
1. Business Information
Business Name: TorqueX Bikes
Website: https://torquexbike.com/
Email: info@torquexbike.com
Customer Support: +91 7022535306 / +91 9448120543
WhatsApp: +91 7022535306
Business Address: India
Country of Operation: India
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and current.
- You are legally capable of entering into a binding agreement under applicable law.
3. Products
TorqueX Bikes offers motorcycle spare parts, accessories, riding gear, maintenance products, tools, lubricants, and related automotive products.
We make every effort to ensure that product descriptions, specifications, compatibility information, images, and prices are accurate. However:
- Product images are for illustrative purposes only.
- Manufacturers may update packaging, labels, colours, or specifications without prior notice.
- Minor differences in appearance do not affect the functionality or quality of the product.
Availability of products is subject to stock.
4. Vehicle Compatibility
Before placing an order, you are responsible for verifying that the selected product is compatible with your motorcycle.
Customers should confirm:
- Motorcycle Make
- Model
- Variant
- Manufacturing Year
- Engine Capacity (CC)
- OEM Part Number
- Chassis Number (where applicable)
Where compatibility assistance is requested, TorqueX Bikes relies on the information provided by the customer. We are not responsible for incorrect purchases resulting from inaccurate or incomplete vehicle details.
5. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout before payment confirmation.
Although we take reasonable care to ensure pricing accuracy, genuine errors may occasionally occur. In such cases, TorqueX Bikes reserves the right to:
- Correct the pricing error.
- Cancel the affected order.
- Contact the customer to confirm the revised price before processing.
- Issue a full refund where payment has already been received.
6. Orders
Placing an order on our website constitutes an offer to purchase the selected products.
An order confirmation email acknowledges receipt of your order but does not constitute acceptance.
TorqueX Bikes reserves the right to refuse or cancel an order where:
- The product is unavailable.
- Pricing or product information is incorrect.
- Payment verification fails.
- The delivery address is outside our service area.
- Fraudulent or suspicious activity is detected.
- There is a breach of these Terms & Conditions.
If an order is cancelled after payment has been received, any eligible refund will be processed to the original payment method.
7. Payments
We accept payment methods displayed during checkout, which may include:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
- EMI Options (where available)
Payments are processed through secure and authorized payment gateways.
TorqueX Bikes does not store your complete card details, CVV, PIN, or online banking credentials.
8. Installation and Product Use
Many motorcycle parts require proper installation.
We strongly recommend installation by a qualified mechanic or authorized service professional.
Customers should not install or use products that:
- Appear damaged.
- Are incompatible with their motorcycle.
- Show signs of manufacturing defects.
- Are counterfeit or tampered with.
Improper installation, misuse, or unauthorized modification may void any applicable warranty and may affect vehicle safety.
9. Shipping
Delivery of products is governed by our separate Shipping Policy.
Estimated delivery times are indicative only and may vary due to factors beyond our reasonable control.
Risk in the products passes to the customer upon successful delivery.
10. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.
Customers should review that policy before making a purchase.
11. Warranty
Certain products may be covered by the manufacturer’s warranty.
Unless expressly stated otherwise, TorqueX Bikes does not provide any additional warranty beyond those required by applicable law.
Warranty claims remain subject to product inspection and the manufacturer’s warranty terms.
12. User Accounts
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting unauthorized access to your account.
- Updating your information when it changes.
- All activities carried out through your account.
Please notify us immediately if you suspect unauthorized access to your account.
13. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Trademarks
- Product Images
- Graphics
- Icons
- Videos
- Product Descriptions
- Website Design
- Software
- Text Content
is the exclusive property of TorqueX Bikes or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without our prior written consent.
14. Prohibited Activities
Users must not:
- Use the website for unlawful purposes.
- Upload malicious software or harmful code.
- Attempt unauthorized access to our systems.
- Copy or scrape website content.
- Interfere with website security or functionality.
- Misrepresent their identity.
- Engage in fraudulent transactions.
Violation of these Terms may result in suspension or permanent termination of access to the website.
15. Limitation of Liability
To the fullest extent permitted by applicable law, TorqueX Bikes shall not be liable for:
- Indirect or consequential losses.
- Loss of profits or business opportunities.
- Business interruption.
- Loss of data.
- Third-party repair or labour charges.
- Delays caused by courier or logistics providers.
- Incorrect product selection based on inaccurate information provided by the customer.
- Damage resulting from improper installation, misuse, or unauthorized modifications.
Nothing in these Terms limits any rights that consumers are entitled to under applicable Indian law.
16. Force Majeure
TorqueX Bikes shall not be responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Earthquakes
- Pandemic or epidemic
- Government actions
- Labour strikes
- Transport disruptions
- Internet outages
- Cybersecurity incidents
17. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Nothing in these Terms limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.
Any disputes shall be subject to the jurisdiction of the competent courts in India.
18. Changes to These Terms
TorqueX Bikes may revise these Terms & Conditions from time to time.
The updated version will be published on this page with a revised Effective Date. Continued use of the website after any changes constitutes acceptance of the updated Terms.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
TorqueX Bikes
Website: https://torquexbike.com/
Email: info@torquexbike.com
Customer Support: +91 7022535306
Alternate Contact: +91 9448120543
WhatsApp: +91 7022535306
Business Address: India
By accessing or using https://torquexbike.com/, you confirm that you have read, understood, and agreed to these Terms & Conditions.
