FAQs

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FAQs

Yes. We deliver to serviceable addresses across India through trusted third-party courier partners. We currently do not ship internationally.

Shipping charges are shown clearly at checkout before you pay. Orders above ₹5,000 qualify for free shipping.

Orders are usually processed within 1–3 business days of payment confirmation. Delivery timelines then depend on your location and the courier; an estimate is shown at checkout. Business days exclude Sundays and public holidays.

Payments are processed securely through Razorpay — UPI, credit & debit cards, net banking and popular wallets. We never store your full card or banking details.

Yes. All prices shown on the website are inclusive of applicable GST.

Once your order is dispatched, we share tracking details so you can follow its status. You can also use the Order Tracking link in the footer.

You can request a cancellation before your order is dispatched by contacting us as soon as possible. Once dispatched, cancellations are handled under our Returns & Exchange Policy.

Returns and exchanges are accepted only for items that arrive damaged, defective, incorrect or incomplete — reported within 48 hours of delivery with clear photos or video. We do not offer change-of-mind returns on items supplied correctly, so please verify fitment (make, model, variant, year, OEM/part number) before ordering.

Anything supplied correctly and not damaged or defective — including change of mind, wrong selection and fitment errors. Also non-returnable: installed or used parts; opened electrical/electronic components; opened lubricants, oils, chemicals, fluids, filters or batteries; custom or special-order items; and anything returned without its original packaging, labels, accessories or invoice.

Please inspect your parcel at delivery. If it is damaged, tampered with, incomplete or incorrect, report it to us within 48 hours with clear photos or video. We will arrange a replacement or return pickup after approval.

Returned items are inspected within 3 business days of receipt. Once approved, refunds are issued to your original payment method within 7–10 business days.

Check the product specifications — make, model, variant, year, engine/chassis number and OEM/part number — and verify compatibility before ordering. If you are unsure, contact us and our team will help you choose the right part.

Yes. We stock genuine parts and consumables from trusted brands including D.I.D, GOLDfren, TCL, TKRJ, ART and more.

Reach us through the Contact Us page, email info@torquexbike.com, or call / WhatsApp +91 70410 51007. We are happy to help with orders, fitment and returns.

Any questions or concerns you'd like to ask?

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