Shipping Policy
Effective Date: July 31, 2026
Thank you for shopping with TorqueX Bikes. We are committed to delivering your motorcycle spare parts, accessories, riding gear, and related products safely and efficiently across India.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://torquexbike.com/.
By placing an order on our website, you agree to this Shipping Policy.
1. Business Information
Business Name: TorqueX Bikes
Website: https://torquexbike.com/
Email: info@torquexbike.com
Customer Support: +91 7022535306 / +91 9448120543
WhatsApp: +91 7022535306
Business Address: India
2. Order Processing
- Orders are processed after successful payment confirmation and order verification.
- Standard orders are generally processed within 1–3 business days, subject to product availability.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Custom-made, imported, vehicle-specific, oversized, or out-of-stock products may require additional processing time. If this occurs, we will make reasonable efforts to inform you.
Please note that order processing time and delivery time are separate.
3. Order Confirmation
After successfully placing an order, you will receive:
- An Order Confirmation email.
- Payment Confirmation (where applicable).
- A Shipping Confirmation email containing tracking details once your order has been dispatched.
If you do not receive an order confirmation, please contact us at info@torquexbike.com.
4. Shipping Coverage
TorqueX Bikes currently delivers to serviceable locations across India through trusted courier and logistics partners.
At present, international shipping is not available unless specifically mentioned on our website.
If your delivery location is not serviceable, we will notify you and process a refund if payment has already been received.
5. Shipping Partners
To ensure reliable deliveries, we may use one or more authorised courier partners, including but not limited to:
- Delhivery
- Blue Dart
- DTDC
- XpressBees
- Ecom Express
- India Post
- Other recognised logistics providers
The courier partner is selected based on delivery location, package size, product type, and service availability.
6. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote & Rural Areas: 5–10 Business Days
These delivery timelines are estimates only and should not be treated as guaranteed delivery commitments.
Delivery may be delayed due to:
- Adverse weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Transport disruptions
- Courier operational issues
- Remote-area serviceability
- Force majeure events
TorqueX Bikes is not responsible for delays beyond its reasonable control.
7. Shipping Charges
Shipping charges, if applicable, will be displayed clearly during checkout before payment is completed.
From time to time, TorqueX Bikes may offer:
- Free Shipping Offers
- Flat Rate Shipping
- Region-Based Shipping Charges
- Promotional Shipping Discounts
Such offers are subject to eligibility criteria including order value, product category, delivery location, package weight, and promotional terms.
8. Tracking Your Order
Once your order has been dispatched, you will receive:
- Courier Name
- Tracking Number
- Shipment Tracking Link (where available)
Customers are encouraged to track their shipment using the details provided.
9. Multiple Shipments
If your order contains multiple products, they may be shipped separately due to:
- Stock availability
- Warehouse location
- Package dimensions
- Supplier dispatch schedules
Where an order is shipped in multiple consignments, you will receive separate tracking information for each shipment.
Unless clearly stated during checkout, you will not be charged additional shipping solely because your order is dispatched in multiple packages.
10. Delivery Attempts
Courier partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed because:
- The delivery address is incorrect or incomplete.
- The customer is unavailable.
- The provided contact number is unreachable.
- Delivery is repeatedly refused.
the shipment may be returned to TorqueX Bikes.
Additional shipping charges may apply if the order needs to be re-dispatched.
11. Customer Responsibilities
Customers are responsible for providing accurate:
- Full Name
- Delivery Address
- Landmark (if required)
- PIN Code
- Mobile Number
- Email Address
TorqueX Bikes shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
12. Damaged or Tampered Deliveries
Please inspect your package immediately upon delivery.
If you notice:
- Damaged packaging
- Tampered parcel
- Missing products
- Incorrect products
please:
- Take clear photographs before opening the parcel.
- Notify us within 48 hours of delivery.
- Share your Order Number along with supporting photographs or videos.
Prompt reporting helps us investigate the matter efficiently with the courier partner.
13. Delayed Shipments
Although we strive to dispatch and deliver all orders promptly, delays may occur due to circumstances beyond our control.
TorqueX Bikes shall not be liable for delivery delays arising from:
- Courier network disruptions
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- Labour strikes
- Force majeure events
We will make reasonable efforts to keep you informed of any significant delays.
14. Lost Shipments
If your shipment appears to be lost during transit:
- Please contact us immediately at info@torquexbike.com or +91 7022535306.
- We will coordinate with the courier partner to investigate the shipment.
- If the shipment is confirmed as lost, we will arrange a replacement or refund in accordance with our Return, Refund & Exchange Policy and applicable law.
15. Force Majeure
TorqueX Bikes shall not be liable for any delay or failure to fulfil its shipping obligations due to events beyond its reasonable control, including but not limited to:
- Floods
- Fire
- Earthquakes
- Pandemic or epidemic
- Government actions
- Civil unrest
- Transport strikes
- Internet outages
- Severe weather conditions
- Other force majeure events
16. Changes to This Shipping Policy
TorqueX Bikes reserves the right to modify this Shipping Policy at any time.
Any updates will be published on this page with a revised Effective Date. Continued use of the website following such updates constitutes acceptance of the revised policy.
17. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
TorqueX Bikes
Website: https://torquexbike.com/
Email: info@torquexbike.com
Customer Support: +91 7022535306
Alternate Contact: +91 9448120543
WhatsApp: +91 7022535306
Business Address: India
By placing an order through https://torquexbike.com/, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
