TorqueX (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, create an account, place an order, request fitment support, or contact us.
4.1. Personal data we collect
Depending on how you use our website, we may collect:
- Name, billing address, delivery address, email address, and phone number.
- Account details, including login credentials and order history.
- Order, payment, delivery, return, exchange, warranty, and customer-support information.
- Device and website-use information, including IP address, browser type, device identifiers, pages viewed, cookies, and approximate location.
- Marketing preferences and consent records.
We do not store full debit-card or credit-card numbers, CVV details, or online-banking credentials on our systems. Payments are processed by authorised payment service providers.
4.2. How we use your personal data
We use your personal data to:
- Create and manage your account.
- Process, confirm, pack, deliver, return, exchange, or refund your orders.
- Communicate about orders, delivery, warranty claims, and customer-support requests.
- Prevent fraud, misuse, unauthorised transactions, and security incidents.
- Comply with tax, accounting, legal, regulatory, and record-keeping obligations.
- Improve our website, products, services, and customer experience.
- Send promotional messages only where permitted by law and in line with your preferences.
4.3. Consent and your choices
Where we rely on consent, we will request it clearly and for the stated purpose. You may withdraw consent or update your communication preferences at any time by contacting us or using the unsubscribe option in promotional emails.
Withdrawal of consent will not affect processing already carried out lawfully, and may affect our ability to provide services that require the relevant information.
4.4. When we share personal data
We may share personal data only as reasonably necessary with:
- Payment gateways, banks, and payment-service providers.
- Delivery, logistics, courier, and warehouse partners.
- Government authorities, regulators, law-enforcement agencies, or courts where required by law.
- A buyer, successor, or adviser in connection with a merger, restructuring, or sale of our business.
Our service providers may process personal data only for authorised purposes and subject to appropriate confidentiality and security obligations.
4.5. Cookies and similar technologies
We use cookies and similar technologies to operate our website, keep your cart active, remember preferences, understand website usage, improve performance, and—where you choose—to measure advertising effectiveness.
You can manage cookies through your browser settings or our cookie-preference tool, where available. Disabling certain cookies may affect website functionality.
4.6. Marketing
We may send offers, product updates, and promotional messages only in accordance with applicable law and your preferences. You may opt out at any time by clicking “Unsubscribe” in an email or contacting us at info@torquexbike.com.
We do not sell personal data for money.
4.7. Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to fulfil orders, handle returns or warranty claims, resolve disputes, prevent fraud, and meet legal, tax, accounting, or regulatory obligations.
When personal data is no longer required, we will delete, anonymise, or securely archive it in accordance with applicable law.
4.8. Security
We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure payment processing, encryption where appropriate, and restricted access to customer information.
However, no online transmission or storage system is completely secure. You should protect your account password and notify us immediately if you suspect unauthorised use of your account.
4.9. Children’s privacy
Our website and products are not intended for children under 15. We do not knowingly collect personal data from children without verifiable consent from a parent or lawful guardian where required by applicable law.
If you believe a child has provided personal data to us without appropriate consent, please contact us at info@torquexbike.com.
4.10. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites. Please review their privacy policies before providing personal data.
4.11. Updates to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Where required, we will provide additional notice or seek consent for material changes.
Last updated: October 2026. Questions? Email info@torquexbike.com or call +91 70410 51007.
