We want every part to reach you in perfect condition. Returns and exchanges are accepted only where an item is damaged, defective, incorrect, incomplete, or materially different from what was ordered — supported by clear photo or video evidence as described below. We do not offer change-of-mind returns on items that were supplied correctly.
When we accept a return or exchange
We accept a return or exchange where:
- The item delivered is damaged, defective, incorrect, incomplete, or materially different from what was ordered.
- You received a part different from the vehicle details or part number that we expressly confirmed before purchase.
All such requests must be supported by clear photographs or video and reported within the timelines below.
What is not eligible
Unless the item is damaged, defective, or incorrectly supplied, we do not accept returns or exchanges — including for change of mind, incorrect selection, or fitment issues where compatibility was not confirmed with us before purchase. In particular, the following are not returnable:
- Products that have been installed, used, altered, painted, modified, or damaged after delivery.
- Electrical or electronic parts, including ECUs, sensors, relays, switches, bulbs, and wiring components, once installed or where seals or packaging have been opened.
- Lubricants, oils, chemicals, adhesives, fluids, filters, batteries, and hazardous goods once opened or handled.
- Custom-made, special-order, or vehicle-specific items.
- Products returned without original accessories, serial-number labels, packaging, or a valid invoice.
Fitment responsibility
Automotive parts can vary by vehicle model, year, variant, engine type, chassis number, and original-equipment part number. Please verify compatibility before ordering. Returns are not available for fitment errors where compatibility was not confirmed with us before purchase.
Damaged or missing items — report within 48 hours
Please inspect your parcel at delivery. If the outer package is visibly damaged, tampered with, or appears incomplete, record the issue with the delivery partner where possible and contact us within 48 hours with clear photos or video. A report within 48 hours helps us resolve claims quickly; it does not remove any rights available to you under applicable law.
How to request a return or exchange
To initiate a request, contact us within the applicable window at info@torquexbike.com / +91 70410 51007 and include:
- Order number
- Product name and part number
- Reason for the return or exchange (damaged, defective, incorrect, or incomplete)
- Clear photographs or video of the issue (mandatory)
- Vehicle details and installation evidence, if the issue concerns a possible defect
Please do not send products back without our written return approval or return reference number.
Return shipping and collection
For approved damaged, defective, incorrect, or incomplete orders, we will arrange a return pickup or reimburse reasonable return-shipping costs. Please pack the item securely — damage caused during a return because of inadequate packaging may affect eligibility for a refund or exchange.
Inspection, refund and exchange
Returned products are inspected within 3 business days of receipt. If approved:
- An exchange will be arranged subject to stock availability. Any price difference, if applicable, must be paid or will be refunded.
- Refunds will be issued to the original payment method within 7–10 business days after approval.
If a return does not meet this policy, we will contact you before sending the product back. No item will be discarded without your consent.
Last updated: October 2026. Questions? Email info@torquexbike.com or call +91 70410 51007.
