Shipping, Return & Refund Policy

TorqueX Bikes Shipping, Return & Refund Policy

Effective Date: July 24, 2026

Thank you for shopping with TorqueX Bikes. We are committed to delivering your motorcycle parts, accessories, riding gear, and related products safely and efficiently across India. This unified document outlines our Shipping Policy and our Return, Refund & Exchange Policy. By placing an order on https://torquexbike.com/, you acknowledge that you have read, understood, and agreed to these policies.

1. Business Information & Contact Details

For any questions regarding shipping, returns, or your order in general, please contact us using the information below:

• Business Name: TorqueX Bikes

• Website: https://torquexbike.com/

• Email: info@torquexbike.com

• Phone: To be Updated

• Business Address: To be Updated

• Country of Operation: India

Part 1: Shipping Policy

2. Order Processing & Confirmation

Orders are processed only after successful payment confirmation. Standard orders are typically processed within 1–3 business days. Orders placed on Sundays or public holidays will be processed on the next business day. Processing times may be longer during festivals, promotional sales, or due to unforeseen circumstances. Please note that processing time and shipping time are separate.

Once your order is successfully placed, you will receive an Order Confirmation Email, a Payment Confirmation (where applicable), and a Shipping Confirmation with Tracking Details once dispatched.

3. Shipping Locations & Partners

TorqueX Bikes currently ships to serviceable locations across India. At this time, international shipping may not be available unless specifically stated on our website. If your location is not serviceable, we will notify you and issue a refund if payment has already been made.

We work with trusted courier and logistics providers, which may include Delhivery, Blue Dart, DTDC, XpressBees, Ecom Express, India Post, and other authorized partners. The partner is selected based on delivery location, package size, and service availability.

4. Delivery Timelines & Charges

Estimated delivery timelines (not guaranteed) are:

• Metro Cities: 2–5 Business Days

• Tier 2 & Tier 3 Cities: 3–7 Business Days

• Remote Areas: 5–10 Business Days

Actual delivery may vary due to weather, holidays, transport delays, or government restrictions. Shipping charges, if applicable, will be displayed during checkout. We may occasionally offer free shipping promotions, flat rates, or region-based charges.

5. Tracking & Multiple Shipments

Once shipped, you will receive a tracking number, courier name, and shipment status. If your order contains multiple products, they may be shipped separately depending on product availability, warehouse location, or package size. You will receive tracking information for each shipment where applicable.

6. Delivery Attempts & Undeliverable Packages

Our courier partners generally make multiple delivery attempts. Packages may be returned to us if the address is incorrect, the customer is unavailable/unreachable, or delivery is repeatedly refused. In such cases, we may charge additional shipping fees for re-dispatch or process a refund after deducting applicable shipping and handling charges.

7. Incorrect Information & Lost Shipments

Customers are responsible for providing accurate name, address, PIN code, and contact number details. TorqueX Bikes is not responsible for delays or failed deliveries resulting from incorrect information.

If your shipment appears lost in transit, please contact us immediately. We will coordinate with the courier partner to investigate. If confirmed lost, we will provide a replacement or refund in accordance with our policies.

Part 2: Return, Refund & Exchange Policy

8. Return Eligibility & Eligible Reasons

You may request a return within 7 calendar days from the date of delivery if the product is unused, uninstalled, in its original condition, returned without physical damage caused after delivery, and includes all original packaging, tags, manuals, and accessories.

We accept returns if:

• You received the wrong, damaged, or defective product.

• The product is incomplete or missing accessories.

• The product is materially different from what was ordered.

• We confirmed a compatible part before purchase, but supplied an incorrect item.

9. Non-Returnable Products

Unless defective or incorrectly supplied, the following are not eligible for return or exchange:

• Products installed, used, scratched, modified, painted, or altered.

• Products with damaged or missing original packaging.

• Electrical/electronic components (ECUs, sensors, relays, switches, wiring, bulbs) once opened or installed.

• Consumables (lubricants, oils, coolants, chemicals, adhesives, greases) after opening.

• Batteries and hazardous materials.

• Custom-made, special-order, or imported-on-request products.

• Clearance, sale, or non-returnable items clearly marked on the product page.

• Gift cards or promotional vouchers.

10. Motorcycle Compatibility

Motorcycle parts vary depending on brand, model, variant, year, engine capacity (CC), OEM part number, and chassis number. Customers are responsible for verifying compatibility before ordering. TorqueX Bikes cannot accept returns resulting from incorrect vehicle details provided by the customer.

11. Exchange & Refund Policy

Eligible products may be exchanged for the correct part, a different size/variant, or a manufacturer replacement, subject to stock availability and inspection. Price differences must be paid or will be refunded accordingly.

Refunds are approved only after the returned product is successfully inspected. Approved refunds will be issued to the original payment method. Estimated refund timelines:

• UPI Payments: 3–5 Business Days

• Wallet Payments: 3–7 Business Days

• Credit/Debit Cards & Net Banking: 5–10 Business Days

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

12. How to Request a Return & Return Shipping

To initiate a return, email info@torquexbike.com within the return window. Include your order number, product name/SKU, reason for return, and clear photos/videos of the product (and packaging if damaged). Do not return any product without receiving return authorization.

• Our Error/Defective: We will arrange a pickup or reimburse reasonable return shipping charges after approval.

• Customer Error/Change of Mind: The customer is responsible for return shipping costs. Items should be securely packed to prevent transit damage.

13. Inspection & Damaged/Missing Items on Delivery

Returned products will be inspected within 3 business days of reaching our warehouse. If a product fails inspection, it may be returned to the customer at their expense.

If you receive a damaged parcel, missing items, or tampered packaging upon original delivery, take clear photographs before opening and notify us within 48 hours at info@torquexbike.com. Early reporting is required for courier investigations.

14. Order Cancellation & Warranty Claims

Orders may be cancelled before dispatch. Once shipped, cancellations are handled under this Return Policy. We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraud.

Products covered by a manufacturer’s warranty should be claimed according to the manufacturer’s terms. Warranty does not cover damage from misuse, improper installation, accidents, unauthorized modifications, or normal wear and tear.

Part 3: General Legal Provisions

15. Force Majeure

TorqueX Bikes shall not be liable for any delay or failure in delivery, processing returns, exchanges, or refunds resulting from events beyond our reasonable control. This includes, but is not limited to, natural disasters, floods, fire, earthquakes, pandemic, war, government restrictions, civil unrest, transport strikes, internet outages, and severe weather conditions.

16. Consumer Rights & Policy Updates

Nothing in this policy limits any rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable laws in India.

TorqueX Bikes reserves the right to modify these policies at any time. Updated versions will be published on this page with a revised Effective Date.